Refund & Cancellation Policy

RMS Global Publishing provides service-based creator review, rights-review, metadata, clearance, catalog-readiness, and sync-preparation services. Paid RMS review services are not placement guarantees, licensing guarantees, publishing acceptance guarantees, or revenue guarantees.

Review Start Window

RMS review work may begin within 48 hours after payment confirmation and receipt of the creator submission materials needed for review. Once RMS begins intake, review, admin processing, scorecard preparation, clearance review, metadata review, report preparation, or creator action tracking, the order may become non-refundable in whole or in part.

Cancellation Before Review Begins

A creator may request cancellation before RMS review work begins. If no review, preparation, admin processing, report work, or internal evaluation has started, RMS may approve a refund, less any non-refundable payment processing fees or platform costs.

After Review Work Begins

Once RMS review work has started, refunds are not guaranteed. This includes creator intake review, rights review, metadata preparation, clearance-risk review, sync-readiness assessment, internal notes, scorecards, reports, email review, or action-request processing.

Completed Services

Completed services are non-refundable. A service may be considered completed when RMS has reviewed the submission, updated internal records, issued review notes, generated a report, sent a creator response, provided a status update, or otherwise performed the paid review work.

No Placement Guarantee

Payments to RMS are for review, preparation, rights and metadata assessment, clearance-risk review, catalog-readiness evaluation, and administrative services only. Payment does not guarantee approval, placement, sync licensing, publishing administration, playlisting, clearance, catalog inclusion, revenue, or third-party opportunity.

Incomplete or Missing Materials

Creators are responsible for providing accurate and complete materials. If required materials, links, ownership details, metadata, splits, clean versions, instrumentals, stems, or clearance information are missing, RMS may pause review and request follow-up. Missing materials do not automatically create a refund right once RMS has begun review or administrative processing.

Duplicate Orders or Payment Errors

If a creator believes an order was duplicated or charged in error, the creator should contact RMS promptly with the order email, service name, and payment reference. RMS will review the issue and may approve a refund or correction when appropriate.

Chargebacks and Disputes

Creators should contact RMS before filing a payment dispute so RMS can review the order, service status, and available resolution options. RMS may provide order records, submission records, service activity, review notes, and communication history to payment processors when responding to chargebacks or disputes.

How to Request a Refund Review

Refund requests must include the creator name, submission email, service purchased, order or payment reference, and reason for the request. RMS will review the request based on payment status, submission status, review activity, service completion, and applicable processing costs.

Policy Updates

RMS may update this Refund & Cancellation Policy as the RMS Creator Portal, paid review services, catalog workflows, and payment operations continue to evolve.